Your Primary Care Physician (PCP) and Coastal Communities Physician Network want to make sure that you know what to do in the event of a medical emergency that might occur during or after regular business hours. As you know, if you are experiencing a life threatening emergency such as chest pain or shortness of breath you should call 911 immediately. Many of the problems you may have, however, will not be this type of emergency. (Non-emergency use of the ER is not covered under your medical plan). For less severe problems it is always best to call your PCP before seeking care anywhere else.

Here are some basic guidelines to follow:

Go to the nearest emergency room, or call 911 immediately if you are having: A hard time breathing, acute chest pain, choking, severe bleeding, suddenly inability to move or speak, fainting, poisoning, severe burns or suicidal feelings.

Call your PCP (even after hours) if you have any other conditions, including: Colds, coughs, flu, sore throats, upper respiratory infections, fever, bladder infections, earaches, headaches, body aches, rash, chronic pain, sprains or minor cuts, symptoms extending for more than two days.

It is very important that you call your PCP for guidance at any time day or night when you need medical care. (Your PCP will have an after hour service set up to help you contact him/her after regular business hours, including weekends and holidays.) Always contact your PCP first, because he/she can best assess your medical status and advise you of the most appropriate method of treatment for your condition. If you are unsure how to reach your PCP, check the information on your health plan membership card, or call our customer service department at (800) 604-8752.

If your PCP isn’t able to see you, but decides you need to be seen right away, or if you are unable to reach him/her, the next best step is to use a CCPN affiliated Urgent Care Center. Urgent Care Centers will usually cost you less, and will often have much shorter wait times than an emergency room. For information on our preferred Urgent Care Centers, please refer to the regional listing, or call our customer service department at (800) 604-8752.


Urgent care co-pay: May range from $3 to $100
Emergency room co-pay may be as high as $250